Shipping policy

At our store, we aim to deliver your order quickly, safely, and with full transparency every step of the way.

Order Processing

All orders are processed within 24–48 hours (business days) after purchase. Once your order has been dispatched, you will receive a confirmation email with your tracking details.

Shipping Timeframes

Delivery typically takes 4–8 business days depending on your location within Australia. Please note that shipping times may vary slightly during peak periods or due to carrier delays.

Shipping Carriers

We ship all orders using trusted Australian carriers including Australia Post and Toll Group to ensure reliable and efficient delivery.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number within 24–48 hours, allowing you to monitor your delivery in real time.

Shipping Costs

Shipping costs (if applicable) are calculated at checkout and will be displayed before you complete your purchase.

Delivery Issues

While we work with reliable shipping partners, delays can occasionally occur that are outside of our control. If your order is significantly delayed or you experience any issues, please contact our support team and we’ll assist you promptly.

Incorrect Address Disclaimer

Please ensure all shipping details are entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately.